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Salary: USD 60,000 - 95,000 / annual
Odeko is an all-in-one operations and technology platform serving over 20,000 independent coffee shops, cafes, and food establishments. The platform enables customers to purchase supplies from hundreds of brands, track ordering trends, finance equipment, and access insurance—helping small businesses increase revenue, reduce environmental impact, and save on costs and vendor management time.
The Market Manager role is a revenue-focused position responsible for driving growth in the Seattle market. You will be the primary revenue leader for your city, representing Odeko's mission to support independent small businesses.
Key responsibilities include:
- Achieving monthly revenue goals through new customer acquisition and account expansion
- Identifying and securing commitments from independent coffee shop owners, successfully onboarding them to Odeko's local supply delivery service
- Leveraging Odeko's data-driven prospect database to develop new client relationships and drive high-speed partnership growth
- Owning the full customer relationship lifecycle (pre- and post-sales), focusing on retention and expansion through upselling, in-person cafe visits, and new product launches
- Collaborating with Operations and Support teams to resolve day-to-day customer issues quickly
- Maintaining detailed CRM records in HubSpot to track activity, conversations, and enhance the customer experience
- Working with vendor partners to collaborate on local coffee events and conduct sampling campaigns for prospects
- Serving as the primary liaison between customers and internal teams, advocating for product or process improvements based on customer feedback
- Continuously developing knowledge of local and national trends in the specialty coffee industry
Requirements:
- 2+ years of relevant sales, account management, business development experience, OR local coffee community leadership experience
- Proven ability to discover and close sales opportunities and build client relationships
- Self-directed with comfort in constantly evolving environments
- Experience successfully managing a pipeline to achieve revenue targets
- Ability to deliver client-focused solutions based on customer needs
- Passion for coffee and small business (coffee industry background is a bonus)
