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Despegar, part of the Prosus ecosystem and a leader in travel technology across Latin America for over 25 years, is seeking a Market Associate to join its Market Management track. This is an entry-level account management role with real ownership over a hotel portfolio, designed to develop into a trusted advisor position.
In this role, you will own a portfolio of hotel accounts and drive revenue growth through data-driven decision-making, relationship building, and commercial execution. You will serve as a trusted advisor to hotel partners, understanding their business dynamics, seasonal patterns, and growth opportunities within the Despegar ecosystem.
Key responsibilities include:
- Building and maintaining trusted relationships with hotel partners; understanding their objectives, constraints, and opportunities
- Managing portfolio performance across revenue, market share, availability, pricing competitiveness, conversion, and account health
- Identifying and activating growth opportunities in both B2C and B2B channels
- Conducting ongoing rate, inventory, promotion, package, and media negotiations
- Monitoring competitive positioning and executing on pricing, availability, and distribution opportunities
- Conducting regular business reviews and optimization calls with clear action items, owners, and deadlines
- Performing data-driven analysis using dashboards, Excel, and Google Sheets to identify high-opportunity accounts
- Educating partners on Despegar's products, pricing, distribution, and new initiatives
- Participating in market visits, trade events, and activities to generate insights and opportunities
This is not an administrative role. It requires strong data literacy, negotiation skills, frequent travel, CRM discipline, and a consultative, owner-minded approach to account management.
Requirements:
- 3–5 years of experience in travel, hospitality, OTA, tour operations, DMC, or consultative B2B account management
- Bachelor's degree in Administration, Tourism, Economics, Marketing, or related field (or equivalent professional experience)
- Consultative mindset with ability to translate data into actionable recommendations
- Strong proficiency in Excel/Google Sheets and dashboard interpretation
- Clear commercial communication, active listening, and negotiation skills
- Owner mentality: initiative, follow-through, and loop closure
- Experience with CRM systems and Google Workspace
- Availability for frequent travel
- English is a nice-to-have
