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Salary: MXN 43,500 - 48,333 / monthly
Airbnb's Supply Team is seeking a Market Associate to drive retention, growth, and optimization of host entrepreneurs and rising hosts in an assigned territory. You will build strong relationships with small and medium-sized hosts, helping them optimize listings, improve pricing strategies, and enhance their overall success on the Airbnb platform.
In this role, you will manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization. You'll conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality. Key responsibilities include securing availability during high-compression dates to maximize host revenue potential, educating hosts on product updates and policy changes while channeling their feedback to internal teams, and responding to host inquiries with timely, high-quality support.
You will analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success. Beyond individual account management, you'll support Market Managers in delivering one-to-many education programs such as webinars and scaled email communications. Your goal is to help long-tail hosts thrive on Airbnb while maintaining best-in-class hospitality standards for excellent guest experiences.
A typical day involves managing your book of business, conducting optimization conversations, securing high-compression date availability, educating hosts on updates, responding to inquiries, analyzing performance data, and developing long-lasting relationships with hosts tailored to their needs.
Requirements:
- 3+ years of experience in new sales, account management, or partner support
- 2+ years of hospitality/travel industry experience (nice to have)
- Strong time management and prioritization skills with ability to manage multiple accounts effectively
- Proven experience working a book of business, driving engagement and growth through proactive account management
- Highly goal-driven with strong bias for action and persistence in face of challenges
- Excellent communication and presentation skills via phone, email, and in-person
- Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience a plus)
- Fluency in English and Spanish
