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Salary: USD 126,000 - 153,000 / annual
Qualtrics is seeking a Managing Consultant, Safety and Reliability to lead multi-hospital engagements and guide healthcare organizations through system-wide transformations using High Reliability Organization (HRO) principles, psychological safety, Root Cause Analysis, and Fair and Just Culture frameworks.
In this role, you will oversee end-to-end consulting engagements across multi-hospital systems, leading consultant teams, managing budgets, and maintaining scope. You will communicate with credibility to influence healthcare C-suite executives, directors, and clinical leaders, proactively identifying risks and guiding strategic decisions. You will apply deep expertise in HRO frameworks, Root Cause Analysis (RCA), Fair and Just Culture, Safety Culture, Preventable Harm metrics, and Communication and Resolution Programs (CRP) to solve complex operational challenges.
Key responsibilities include leading system-wide HRO transformations to embed evidence-based safety behaviors and psychological safety tools; managing engagement delivery and budgets across multiple client accounts; driving business growth and client retention by identifying expansion opportunities and securing new business; coaching executives and clinical leaders through executive coaching and large-group training; and synthesizing complex safety analytics to formulate actionable executive strategies.
You will also contribute to practice development by shaping consulting toolkits and methodologies, directly influencing Press Ganey and Qualtrics safety methodologies, training offerings, and frameworks. The role involves significant travel (50–75%, approximately 10 days/month) across the US and select international locations.
The team is diverse and collaborative, merging deep healthcare safety and quality backgrounds with high-reliability expertise from aviation, military, and nuclear industries. You will work in a culture of coaching and continuous learning where leaders delegate effectively and actively invest in team member career growth.
REQUIREMENTS:
- 10+ years of healthcare or high-risk industry experience (aviation, military, nuclear, manufacturing) focused on safety, quality, and high reliability implementation
- Demonstrated track record of leading complex performance improvement projects across healthcare organizations; management consulting experience strongly preferred
- Proven experience leading consultant project teams, managing client engagement budgets, and supporting business development/account expansion
- Mastery of Root Cause Analysis (RCA), Common Cause Analysis, and Fair and Just Culture methodologies
- Advanced analytical capabilities using Excel, PowerPoint, SQL, SAS, or Access for operational/clinical insights
- Ability to travel 50–75% (~10 days/month on-site across the US and select international locations)
- Bachelor's degree required; Master's degree or clinical background (Nursing, Medicine, Pharmacy, Safety/Quality/Risk Management) preferred
