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Wiz is a fast-growing cloud and AI security platform trusted by over 65% of the Fortune 100. The company enables teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context, processing over 230 billion files daily. Recently powered by Google, Wiz leverages Google's Threat Intelligence and Security Operations to detect, prevent, and respond to threats across all environments.
As Manager of Solutions Support Engineering in São Paulo, you will lead a technical support team responsible for delivering outstanding customer experiences. You'll manage highly skilled engineers who debug, troubleshoot networking and system administration issues, and maintain documentation for Wiz's security platform.
Key responsibilities include managing and developing a team of Technical Support Engineers, serving as the ultimate escalation anchor for complex technical issues, and coaching team members through technical training and professional development. You'll drive initiatives to improve team productivity and processes, collaborate with internal teams and customers on high-priority escalations, and act as a customer advocate for timely problem resolution.
A core expectation is being an AI-first leader—actively using and building with AI tools like Claude Code to scale the support offering through automation and advanced support models. You'll design and implement solutions that enhance support scalability, coordinate incident management with product and engineering teams, and create technical knowledge base articles for internal and customer-facing use.
You'll also partner closely with upper management on performance reviews, employee relations, and onboarding of new hires, while coordinating with Customer Success Managers to address technical issues impacting customer success.
Required: Native Brazilian Portuguese speaker with excellent English (spoken and written); 1+ years managing external technical support teams in SaaS; 5+ years hands-on experience with AWS, Azure, or GCP infrastructure; direct experience configuring and troubleshooting Kubernetes clusters and virtualized environments. Must be located in São Paulo and comfortable working 10am–7pm BRT.
Preferred: Track record of writing scripts or building tools using AI APIs for operational automation; practical experience managing hybrid-cloud identity, security protocols, and monitoring/logging pipelines.
