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Salary: USD 226,000 - 283,000 / annual
New Relic is seeking a Manager, Solutions Consulting to lead a regional Solutions Consulting team focused on driving customer adoption and revenue growth. As part of the global Customer Adoption organization, you will manage a team of Solutions Consultants and work closely with Account Executives, Technical Success Managers, and other customer-facing teams to ensure customers achieve maximum value from the New Relic observability platform.
In this role, you will:
- Lead the development and growth of your Solutions Consulting team to expand New Relic's customer base, with a focus on new logo acquisition and ARR growth
- Manage team delivery of services that enhance time to value for net new customers, focusing on product adoption, customer satisfaction, and business outcomes
- Support and coach account teams with opportunity qualification, Proof of Value presentations, RFP responses, and business justification in a presales capacity
- Provide thought leadership internally and externally on observability and business transformation
- Act as an escalation point to resolve account issues using resources from Technical Support, Sales, Engineering, and other teams
- Maintain and expand knowledge of technologies supported by New Relic and how they solve customer business challenges
- Partner closely with sales leaders and teams to engage stakeholders at prospective and existing customers
You will work with customers across diverse verticals and industries, helping them solve business challenges and realize immediate time to value by connecting their success to business goals. The role combines technical expertise with leadership, requiring you to expand knowledge of Application Performance Monitoring, Infrastructure, APIs, Analytics, AI/ML, Network Performance, and more.
REQUIREMENTS:
- 10+ years of direct customer-facing Solutions Consulting or Sales Engineering experience with proven track record of driving customer ARR growth, ideally in new logo/acquisition focus
- 2+ years of direct management of solutions consulting, professional services, or technical customer success teams (track record of driving customer satisfaction ideal but not required)
- Experience building and managing Solutions Consultants, Technical Account Managers, Technical shared services, Technical Customer Success, and/or Professional Services teams in fast-paced, dynamic environments
- Technical and SaaS experience with ability to speak to technical customers in their language
- Ability to create and execute sales strategies and support delivery models aligned with customer segments, delivering customer value and scaling with growth projections
- Track record of developing and mentoring talent, building and motivating hard-working teams
- Effective cross-functional collaborator
- Strong relevant work experience preferably with a SaaS software provider or professional IT services company
- Bachelor's Degree or equivalent
- Deep understanding of value drivers in recurring revenue business models
- Ability to learn and adapt quickly in high-growth, dynamic environments
BONUS:
- Experience with web application development and architecture
- Experience with generative AI tools and agentic AI technology stacks
- Experience in the Observability space
Note: Visa sponsorship is not available for this position.
