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Airwallex is a unified payments and financial platform serving over 250,000 businesses globally, including Brex, Navan, Qantas, and SHEIN. The company is valued at $11 billion and backed by leading investors including T. Rowe Price, Visa, Mastercard, Sequoia, and Salesforce Ventures.
This role is based in the Hong Kong office and focuses on leading and scaling a team of Sales Development Representatives (SDRs) responsible for generating and qualifying leads for Airwallex's Hong Kong SME and startup sales pipeline. You will coach a high-performing team to engage with prospects, identify high-value opportunities, and optimize early sales funnel activities.
Key Responsibilities:
- Own day-to-day SDR operations including hiring, onboarding, ramp plans, and 1:1 coaching
- Monitor pipeline quality and conversion metrics; ensure SDRs have tools, training, and support to achieve targets
- Lead and scale the SDR team, driving multi-channel outreach and structured customer journey touchpoints
- Drive team performance to move high-quality leads through the funnel and secure qualified meetings
- Train SDRs on prospect relationship development, effective questioning techniques, and seamless handoffs to sales
- Oversee CRM activity, contact management, and pipeline accuracy for precise reporting and forecast predictability
- Strategize and test innovative outreach methods, cadence structures, and best practices to improve conversion metrics
- Establish and document operational best practices as the Hong Kong SDR team grows
- Collaborate with Marketing leadership to provide field insights, refine targeting, and align messaging
- Partner with Account Executive leaders to optimize handover processes, SLA adherence, and first-call conversion rates
You are a strategic leader excited about coaching high-performing teams, designing scalable processes, and mastering complex products. You excel at turning zero-to-one ideas into real results and thrive in hyper-growth environments.
Requirements:
- Minimum 7 years of relevant sales or business development experience, with at least 3 years in a direct managerial role leading high-volume SDR or outbound sales teams
- Proven track record of recruiting, mentoring, and retaining top talent
- Target-oriented and motivated by stretch revenue targets and performance-driven sales cultures
- Customer-focused with passion for understanding prospect businesses and using data-driven insights
- Process-driven with ability to design, document, and enforce scalable sales development procedures
- Strong strategic judgment to manage team workload, allocate resources, and prioritize revenue-driving activities
- Analytical mindset that digs deep into operational metrics, conversion bottlenecks, and prospect insights
- Superior verbal and written communication skills with strong presentation abilities
- Deep domain interest or direct experience in fintech, SaaS, or financial services
- Self-starter capable of driving direction and team stability in a hyper-growth environment
