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Rubrik is seeking an experienced People Manager to lead the Renewals Business for the North American region. This is a pivotal role that combines team leadership with strategic revenue operations. You will manage a team of renewals professionals, driving customer retention and maximizing contract value while building a high-performing organization.
Key responsibilities include hiring, onboarding, and developing a team of renewals professionals through coaching and career development. You will execute a 180-day renewal process in collaboration with internal stakeholders, ensuring excellent customer experience while maximizing contract value and achieving renewal targets. You'll implement renewal forecasting cadence, deliver accurate forecasts to leadership, and lead the team to exceed quarterly and annual bookings plans while managing churn forecasts.
You will ensure ongoing enablement across product, pricing, opportunity management, data quality, quoting, and forecasting. The role requires joining customer meetings, supporting direct reports with escalations, and collaborating with internal teams (Deal Strategy, Finance, Customer Success, Sales) to develop playbooks for common renewal scenarios. You'll develop trusted relationships with Sales and Customer Success leadership through regular stakeholder engagement.
The ideal candidate has 5+ years of people management experience, preferably in customer success or account management. You should have a proven track record with fast-growing teams, strong data-driven decision-making skills, and the ability to navigate ambiguity. Excellent communication skills, both verbal and written, are essential. You must be proficient in Salesforce, Clari, CPQ, and Excel with strong analytical capabilities. A Bachelor's degree is required. The role operates on a shift timing of 5:30 PM to 2:30 AM IST, with a hybrid working model based in Bangalore.
