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Rubrik is seeking a Customer Success Specialist II based in Bangalore to drive customer retention and adoption of its cloud data management and data protection SaaS platform. This role is critical within the Customer Success organization and requires working EST shift hours (5:30 PM–2:30 AM IST).
You will serve as a trusted advisor to enterprise customers, focusing on product activation and feature adoption by leveraging customer usage analytics and deployment insights. Key responsibilities include demonstrating thorough understanding of Rubrik's products and technology solutions, providing technical and functional demonstrations to customers, and addressing challenges. You will use product behavior analytics to identify predictive indicators of churn and consumption risk, taking proactive actions to mitigate them.
Your day-to-day work involves delivering product tours and support process walkthroughs during customer onboarding, becoming familiar with account backgrounds and key stakeholders, and documenting all customer interactions effectively. You will facilitate periodic check-ins, product updates, upgrades, and roadmap discussions by strategizing and aligning with customer business objectives. Cross-functional collaboration with Support, Product, Engineering, and other internal teams is essential to ensure an optimal Rubrik experience.
Required qualifications include 4+ years of experience in customer success management, account management, or customer-facing support roles. Cloud-based/SaaS customer management experience is preferred. You must have excellent communication, listening, and articulation skills—both verbal and written—with the ability to create clear, simple customer-facing documentation. Hands-on experience with data analysis on product usage and consumption is important. A strong technical background in networking, storage, backup and recovery, cloud solutions (S3, Azure), and hypervisors (VMware, Hyper-V) is required. You should demonstrate proven ability to partner successfully with multiple teams and customers outside your direct influence.
