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Pie Insurance is transforming commercial insurance for small businesses through technology. As Manager of Premium Audit, you will lead premium audit operations by managing team leads and individual contributors to ensure efficient, compliant, and high-quality audit processes.
You will translate business strategy into operational audit plans and oversee execution across all audit types (mail-in, phone, virtual, physical). Key responsibilities include managing internal audit teams and vendor relationships, monitoring completion rates and quality metrics, ensuring state and bureau compliance, and partnering with Analytics to identify profitability trends.
You'll drive process improvement initiatives to enhance audit efficiency and customer experience, collaborating with Product, Engineering, and Operations teams to identify automation opportunities and streamline workflows. You'll build audit procedures, guidelines, and best practices documentation while identifying cost reduction opportunities without compromising quality.
Leadership is hands-on: you'll provide regular one-on-ones, performance coaching, and development plans for direct reports. You'll establish clear expectations, conduct quality reviews, support recruitment and onboarding, and foster a collaborative, customer-focused culture.
Cross-functional collaboration is essential. You'll serve as the audit subject matter expert, working with Underwriting, Claims, Business Development, Customer Service, Billing, and Compliance teams. You'll handle complex audit disputes and customer escalations, make decisions on audit adjustments within authority limits, and coordinate with Legal on contested matters.
Required: 5+ years Workers' Compensation Premium Audit experience, 6+ years commercial insurance experience, 3+ years management/supervisory experience, and a high school diploma (Bachelor's preferred). You should have strong management practices, ability to navigate complex scenarios, and excellent customer and partner relationship skills.
