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Salary: USD 130,100 - 198,000 / annual
Thumbtack is a home services marketplace that helps millions of homeowners find and hire local service professionals. The Manager, Partner Operations role sits within the Commercial Strategy team and leads the operational engine behind Thumbtack's partnerships business.
You will manage a globally distributed team of 3-4 people across the U.S. and Philippines, reporting to the Senior Manager of Partnership Operations. Your responsibilities span strategy, program leadership, and operations—building scalable systems and processes that turn partner opportunities into revenue-generating reality.
Key responsibilities include: leading a portfolio of strategic programs that accelerate partnerships growth; taking emerging opportunities from concept through launch and scale; defining success metrics and driving measurable business outcomes; serving as the central coordination hub across Product, Engineering, Data Science, Marketing, Commercial Operations, Legal, and external partners; using data and analytical insight to evaluate opportunities and influence investment decisions; improving the tools, systems, and operating models that enable partnerships to launch reliably; and developing a globally distributed team to become increasingly independent owners.
You'll operate at the intersection of strategy and execution, bringing structure to ambiguous opportunities, moving fluidly between high-level planning and hands-on delivery, and aligning cross-functional teams. This is a high-impact player-coach role for a versatile operator who can set direction, lead complex execution, and deliver measurable outcomes.
Required qualifications: 5+ years in strategy, operations, business operations, program management, general management, or management consulting; 2+ years of people-management experience with demonstrated ability to develop talent and lead teams; proven track record translating ambiguous opportunities into clear strategies and measurable results; experience leading complex initiatives from concept through execution with accountability; strong business judgment and analytical rigor; clear, influential communication skills; owner mentality with learning agility and bias for action.
