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Pebl is an AI-powered Global Work Platform that enables companies to hire, pay, and manage employees across 185+ countries. The company combines compliance expertise with local market knowledge to help businesses scale globally with confidence.
In this role, you will lead a team of 8-10+ people responsible for the complete onboarding and offboarding lifecycle for both customers and employees. This includes offer completion, payroll setup, and compliant offboarding across multiple jurisdictions.
Key responsibilities:
- Lead the end-to-end onboarding and offboarding process, managing throughput, cycle-time efficiency, CSAT, accuracy, and SLA adherence
- Own and continuously improve core operational metrics
- Maintain high standards for detail and follow-through; diagnose root causes of issues
- Collaborate with Product teams to surface customer and employee issues, prioritize solutions, and drive fixes to launch
- Identify and build scalable solutions through process improvements, tooling, and playbooks
- Plan and execute team initiatives with clear definition, team preparation, and outcome measurement
- Partner cross-functionally with People Operations, Immigration, Payroll, Legal, and Client Services to ensure alignment and compliance
- Manage team performance through clear expectations, direct feedback, recognition, and coaching
Requirements:
- 7–10 years of professional experience, including 4+ years managing a team
- Ideally background in EOR/global employment, HR operations, payroll, or client-facing operations
- Proven track record of owning and improving operational metrics (efficiency, CSAT, accuracy/SLA)
- Direct experience working with Product teams to surface and resolve customer and employee issues
- Demonstrated ability to diagnose root causes and ship durable process, tooling, or workflow improvements
- Strong attention to detail and high degree of ownership
- Strong communication and cross-functional collaboration skills in dynamic, client-facing environments
- Bachelor's degree in Human Resources or equivalent experience
