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Cresta is an AI platform that combines conversational AI agents, real-time human agent augmentation, and conversation intelligence to drive revenue and efficiency across customer service channels. Founded by Stanford AI Lab researchers and led by the former head of Google's Contact Center AI, Cresta has raised $270M+ from top-tier investors including a16z, Greylock, and Sequoia. Customers include United Airlines, Cox Communications, and Marriott.
As Manager of Enterprise AI Success, you will lead and develop a high-performing team of AI Success Managers supporting enterprise customers. This is a hybrid role combining strategy consulting, AI product expertise, and account ownership. Your team will help customers translate AI capabilities into measurable business outcomes, drive adoption, and navigate workflow and process change.
Key responsibilities include: hiring and coaching a world-class team of Enterprise AI Success Managers; guiding the team in building trusted relationships with executive, operational, and technical stakeholders; managing complex enterprise account portfolios with strong prioritization and operational discipline; driving AI adoption and value realization from ideas to real-world impact; ensuring deep product fluency across the team; owning customer retention and expansion strategy; establishing operational excellence through key metrics (adoption, time-to-value, customer health, Gross Renewal Rate, Net Dollar Retention); driving cross-functional alignment with Sales, Product, Engineering, Marketing, and Professional Services; and championing the voice of the customer to inform product and strategy decisions.
You will operate at enterprise scale, helping customers navigate competing priorities while driving adoption, value realization, renewals, and expansion. This is a highly visible leadership role requiring strong people management, strategic thinking, operational discipline, resilience, and deep understanding of enterprise customer success in the AI space.
