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US Heart and Vascular seeks a Manager, Medical Practice Office to oversee operational aspects of central support center functions at Pima Heart and Vascular in Tucson, AZ. This role manages schedulers and medical records staff, establishing and implementing training programs while ensuring daily support center operations run smoothly. The manager will work closely with the leadership team and physicians to address patient issues through research and follow-up, monitor provider schedules to optimize utilization, and identify staffing needs based on volume trends.
Key responsibilities include managing the Quality Payment Program (MIPS) compliance, collecting and analyzing patient, staff, and provider sentiment data to drive improvements, and making workflow adjustments based on support center metrics. The role requires strong leadership to establish clear expectations, meet deadlines, and serve as both a patient and employee advocate.
Required qualifications include a bachelor's degree in healthcare administration, business administration, or related field, with a minimum of 5 years of progressive healthcare leadership experience. The candidate must demonstrate success in driving patient experience, have familiarity with EMR and electronic practice management systems, and proficiency in Microsoft Office. Strong analytical skills are needed to identify trends and opportunities for improvement. Excellent leadership, organizational, and motivational skills are essential, along with the ability to adapt to changing work environments and strong critical thinking and problem-solving abilities.
