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ClassWallet is a fintech company serving public agencies, school districts, and state/local governments with digital wallet and fund distribution solutions. The company has processed over $6.7 billion, serves 300+ agency clients across 39 states, and employs 280+ staff. ClassWallet ranked 61st on Inc. 5000's fastest-growing companies and 21st on Deloitte's Technology Fast 500 for fintech in 2023.
The Manager, Implementations role reports to the Sr. Director, Client Success and leads a team of Implementation Specialists and Senior Implementation Specialists. This is a strategic people-leadership position focused on scaling implementation operations for high-stakes public sector deployments.
Key responsibilities include:
- Direct management, mentoring, and coaching of implementation team members
- Ownership of scalable deployment playbooks, workflows, and configuration templates to reduce Time-to-Value (TTV)
- Portfolio oversight of new and existing client implementations, identifying systemic risks and ensuring quality standards
- Handling executive escalations and complex account blockers as second line of defense
- Cross-functional collaboration with Sales, Product, and Engineering to translate customer feedback into product improvements
- Operations and reporting: data integrity in HubSpot, KPI tracking (throughput, resource utilization, implementation backlogs)
Required qualifications:
- 5+ years in client-facing SaaS implementation, consulting, or account management
- 2+ years direct people management experience leading technical or onboarding teams
- BA/BS degree
- High proficiency with CRM systems (HubSpot), Excel, and Google Suite
- PMP or Agile/Scrum certification highly preferred
- Experience managing complex implementations for public sector, state agencies, or K-12 education strongly preferred
Core competencies sought:
- Executive presence and ability to navigate politically sensitive client environments
- Systemic, consultative leadership focused on scalable solutions
- Revenue mindset understanding that frictionless onboarding drives lifetime account value and retention
ClassWallet emphasizes a positive, family-oriented culture with focus on work-life balance, gratitude, and professional development.
