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Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations in physical operations—agriculture, construction, field services, transportation, and manufacturing—to harness IoT data for actionable insights and operational improvement. The company helps digitally transform industries representing over 40% of global GDP.
As Manager of Enterprise Customer Success in the Select team, you will lead a team of Customer Success Managers (CSMs) while scaling and enhancing the company's success motion. The Select CS team acts as trusted advisors to enterprise customers, managing the full lifecycle from post-onboarding through adoption, advocacy, and renewal. You'll partner closely with customers to understand their unique business challenges and guide them to continuously realize value from Samsara's solutions.
Key responsibilities include:
- Managing and developing a team of CSMs
- Driving strategic customer outcomes and satisfaction
- Enhancing and scaling the customer success motion
- Serving as a trusted advisor to enterprise customers
- Cross-functional collaboration with internal teams
- Guiding customers through adoption and renewal cycles
The ideal candidate combines strategic thinking with strong leadership and a passion for customer satisfaction. You thrive solving complex problems, building relationships with customers and cross-functional stakeholders, and operating with autonomy in a high-growth environment. Experience in enterprise SaaS customer success, team management, and the ability to travel for customer engagement are expected. The role is remote for US-based candidates (excluding specific metros: Alaska, Austin, Boulder, California, Chicago, Connecticut, Dallas, Denver, Houston, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle, and Washington D.C.). Eastern or Central time zone preference.
