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Salary: USD 275,000 - 0 / annual
LangChain is hiring a Manager for Commercial Account Management to lead and scale the post-sale team. You'll manage a team of commercial account managers responsible for customer adoption, retention, and expansion across a portfolio of high-value B2B SaaS customers. The role is a player-coach position: you'll own team performance, hiring, coaching, and development while remaining hands-on with complex renewals and expansion deals.
Key responsibilities include hiring and developing account managers; owning rolling forecasts and hitting quarterly/annual retention and net revenue retention targets; building and refining customer lifecycle playbooks and processes; conducting regular portfolio health reviews to identify churn risk; directly engaging in high-stakes renewals and expansion conversations; establishing scaled account management practices; partnering with Deployed Engineers, RevOps, and Product on post-sale strategy; tracking metrics like retention, NRR, forecast accuracy, and pipeline coverage; and supporting the team through quoting, procurement, and contract processes.
You'll bring 6+ years in quota-carrying, customer-facing roles (Account Management, Customer Success, Renewals Management) preferably in B2B SaaS, plus 2+ years directly managing account managers or similar quota-carrying teams. You have a proven track record hitting team-level retention and expansion targets, strong coaching instincts, commercial acumen with complex multi-stakeholder cycles, and strong technical aptitude to understand and articulate complex technical products. Familiarity with the modern AI/LLM stack is a significant plus. You're proficient in CRM software (e.g., Salesforce), have exceptional communication skills, and operate comfortably with autonomy and ambiguity in fast-paced, high-growth environments.
Nice-to-haves include direct experience at high-growth, developer-first, or AI/ML infrastructure companies; experience managing teams through consumption or usage-based pricing models; and experience building an account management function from an early stage.
LangChain is a Series B AI infrastructure company ($125M raised from IVP, Sequoia, Benchmark, CapitalG, Sapphire Ventures) with 100M+ monthly open-source downloads, 6,000+ active LangSmith customers, and 35% of the Fortune 500 using LangSmith in production.
About LangChain
AI / Data / Infrastructure — developer platform and framework for building LLM applications and agents.
