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Veho is building modern, end-to-end logistics infrastructure for ecommerce. As Manager of Client Success, you'll own the account P&L and serve as the primary point of contact for strategic client relationships with brands like Hello Fresh, Zara, Macy's, and Sephora.
You will retain and grow revenue within your portfolio of accounts by delivering on commitments and identifying expansion opportunities. Key responsibilities include managing strategic client relationships, ensuring operational alignment and continuous improvement, owning regular operational cadences, and partnering with the Expansion team to develop growth strategies. You'll conduct quarterly business reviews, identify performance gaps, and act as an internal advocate for client needs.
This role requires strong business acumen, strategic thinking, and problem-solving skills. You'll drive planning sessions to help clients maximize Veho's platform, use data-driven approaches to solve operational challenges, and develop world-class client presentations. Success depends on excellent interpersonal skills, ability to build relationships with executive-level clients, and thriving in a fast-paced, high-growth environment.
You'll need a BA/BS degree and 4+ years of relevant professional experience, ideally in startups, operations, or entrepreneurial settings. Preferred experience includes consulting, logistics, e-commerce, or transport-tech industries, along with client onboarding and implementation expertise. Strong Excel/Google Sheets skills are required; SQL is a plus. You should demonstrate high emotional intelligence, advanced cross-functional collaboration, and a data-first mindset.
