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Salary: USD 145,000 - 160,000 / annual
Twin Health is a digital health company applying AI Digital Twin technology to help people prevent and manage chronic metabolic diseases like type 2 diabetes and obesity. The company builds dynamic metabolic models for each person using data from continuous glucose monitors, smartwatches, and meal logs, paired with dedicated clinical care teams. Twin has raised over $100 million in funding, including a $53 million Series E in 2025, and is backed by leading venture firms including Sequoia, Sofina, and Temasek.
As Manager of Client Onboarding & Operations, you will own the end-to-end onboarding and deployment of Twin's programs across a portfolio of enterprise clients (self-insured employers, health plans, and health systems). You will establish and maintain relationships with key stakeholders and C-suite executives, develop deep understanding of Twin's programs and clinical operations, and lead discovery sessions to design tailored solutions for client populations.
Key responsibilities include: managing multiple complex onboarding projects simultaneously while setting expectations and ensuring timeliness; coordinating internal resources and third-party vendors for flawless project execution; training clients on Twin programs to drive awareness and enrollment; analyzing client data pre- and post-launch to provide actionable insights; managing client escalations and mobilizing cross-functional teams (Clinical Delivery, Product, Marketing, Engineering, Billing Operations) for resolution; building standard onboarding templates, playbooks, and SOPs to drive continuous improvement; and partnering with Member Marketing on pre-launch promotional strategies.
You will work in a fast-paced, high-growth environment with a complex clinical delivery model, navigating ambiguity while maintaining exceptional attention to detail and strong organizational skills. Success requires the ability to communicate effectively with both senior executives and execution teams, manage conflicting priorities, and drive internal alignment across multiple departments.
REQUIREMENTS:
- 5–10 years of onboarding, program management, and client-facing experience
- 5–10 years of digital health client onboarding and project management experience at manager level or above
- Experience with health benefits, health and wellness, health plans, or health systems
- Ability to communicate and work across client organizations on tactical and strategic issues with senior executives and execution teams
- Exceptionally strong project management skills with demonstrated organizational ability, high attention to detail, and balance between planning and execution
- Ability to manage conflicting priorities and thrive in fast-paced, time-constrained environments
- Proficiency with Google applications and PM tools (InspirePlanner, Monday.com, MS Project)
- Experience working with technical/data teams on data exchange, file specifications, encryption, transmission, and testing
