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Rippling is a unified workforce platform that consolidates HR, IT, and Finance operations into a single system. The company has raised $1.4B+ from top-tier investors including Kleiner Perkins, Founders Fund, and Sequoia, and was named one of America's best startup employers by Forbes.
About the Role
We are seeking a pragmatic, solutions-oriented Manager to lead an Account Management team based in our Bangalore office. As a first-line manager, you will coach and develop Account Managers focused on our SMB segment. You will drive team quota attainment and personal objectives while developing multiple employees for promotion in this fast-growing company.
Key Responsibilities
• Manage a team of account managers to deliver exceptional customer experiences
• Drive Net Revenue Retention (NDR) on a monthly basis across the team, with responsibility for both retention and cross-sell activities
• Provide leadership and direction to a newly established team, including hiring, training, and pace-setting
• Develop specific, targeted goals for team members to support their growth and development
• Identify innovative ways to improve and increase performance across the team
• Create, iterate, and improve customer engagement best practices that scale in the SMB segment, specifically focused on customer renewal and expansions
• Support consistent and consultative client success processes
• Directly manage and resolve customer escalations
• Enable Account Managers to facilitate excellent coordination with internal teams (support, implementation, billing)
• Take an entrepreneurial approach, working collaboratively with leadership to execute initiatives
Requirements
• Minimum 3 years of experience scaling and managing a client-facing sales, Customer Success, or Account Management team in a fast-paced environment
• Previous experience as a top-performing individual contributor (Account Manager or Customer Success Manager)
• Passion for and demonstrated experience in hiring, developing, and managing individual contributors; team success is your top priority
• Proven track record of team quota attainment via Net Revenue Retention
• Strong leadership and people management skills
• Highly effective communicator with strong people instincts; ability to build trust and work well with diverse internal and external stakeholders
• Eager for a hands-on role where you'll take on projects outside your comfort zone and learn quickly
• Highly organized, self-motivated, and detail-oriented with excellent follow-through; specialist in prioritization and time management
• High integrity individual enthusiastic about building a great company for the long term
• Adaptive mentality; thrive in constantly changing environments while continuously improving yourself, the team, and processes
• Courage to challenge the status quo when logic and reason require it
Note: Commission is not guaranteed. Rippling values in-office collaboration and expects office-based employees living within a defined radius of the Bangalore office to work in-office at least three days per week.
