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Datadog is seeking a Manager for Premier Support Engineering to lead a team of Technical Solutions Engineers (TSEs) in Sao Paulo. In this role, you will manage, develop, coach, and mentor a team responsible for responding to client requests, reproducing and troubleshooting issues, and working with Datadog's 600+ integrations.
Key responsibilities include:
- Managing team accountability and performance, partnering with upper management on performance reviews, performance plans, and employee relations
- Ensuring successful training and onboarding of new hires
- Guiding the team through technical training, certifications, and learning and development initiatives
- Building documentation and knowledge base articles for various technologies
- Driving projects and initiatives to improve team productivity, processes, and procedures
- Collaborating with internal teams and customers on high-priority escalations
You should be passionate about people management and mentorship with previous experience leading a team. You are self-motivated, detail-attentive, and committed to continuous learning. You approach problems from a client-centric perspective and use data to inform decisions. Technical background is important: you should have some programming experience, basic Linux knowledge, and ideally active involvement in open-source projects or the engineering community.
Datadog is the leading observability and security platform for the AI era, providing unified visibility across technology stacks. The company operates as a hybrid workplace to support work-life harmony. Benefits include best-in-breed onboarding, generous global benefits, mentorship programs, stock equity (RSUs), ESPP, continuous professional development, and an inclusive company culture.
