SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 180,000 - 210,000 / annual
Harvey is an AI platform transforming legal and professional services by combining frontier agentic AI, enterprise-grade infrastructure, and deep domain expertise. Founded in 2022 and backed by world-class investors, the company is scaling rapidly and defining a new category in AI-powered knowledge work.
As a Majors Customer Success Manager, you will serve as the primary strategic advisor for Harvey's largest customers—elite law firms, Fortune 500 companies, and premier asset managers. You'll be responsible for guiding these accounts through their entire journey with Harvey, ensuring deep adoption and maximum value realization.
Key responsibilities include:
• Client Relationship Management: Act as the trusted primary contact and thought partner, delivering a prescriptive and consultative customer experience tailored to each account's strategic priorities.
• Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal utilization of AI solutions across the customer organization.
• Customer Health Monitoring: Proactively manage account health by tracking key performance indicators, identifying and mitigating risks early, and driving initiatives that support long-term retention and expansion.
• Training & Enablement: Evangelize Harvey's capabilities to end users, collaborate with Legal Product Specialists to drive daily adoption, and position Harvey as a must-have tool within customer organizations.
• Stakeholder Engagement: Facilitate executive-level engagement and transform customers into Harvey advocates and champions within their own organizations.
• Product Feedback: Relay customer insights and feedback to internal product and engineering teams to inform continuous improvement and roadmap prioritization.
• Travel: Up to 25% travel required for customer visits and on-site engagement.
You'll work within a fast-moving, high-ownership culture that values decisiveness, simplicity, and relentless execution. This role offers the opportunity to shape the future of professional services at a generational inflection point.
REQUIREMENTS:
• Background in management consulting or technology advisory at a top-tier management consulting firm, OR strategic customer success/account management experience in Enterprise SaaS or legal environments (big law, in-house counsel, or in-house legal operations).
• Demonstrated history and comfort conducting change management and driving wide-scale technology adoption for large, complex projects.
• Excellent communication and strategic planning skills with proven ability to influence stakeholders at all levels, including C-suite executives.
• Results-driven mindset with ability to ruthlessly prioritize competing demands and manage demanding customer relationships seamlessly.
• Strong collaborative and proactive approach with a team-first mentality.
About Harvey
Legal / Compliance / Risk; AI / Data / Infrastructure — AI platform for legal and professional services work.
