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Salary: USD 60,000 - 70,000 / annual
Smartling is an AI-native translation platform ranked #3 on Fast Company's Most Innovative Companies list, backed by Battery Ventures. The company is growing rapidly and has spent years building AI into the core of its platform.
As a Localization Operations Specialist on the Managed Services team, you will own the end-to-end localization lifecycle for a portfolio of enterprise clients. You'll serve as both the operational point of contact and a key contributor to how the team delivers value.
Key Responsibilities:
- Act as an embedded localization operations expert and primary operational point of contact for assigned accounts, serving as a trusted advisor
- Foster strong stakeholder relationships, navigate competing priorities, and coordinate cross-functional teams to ensure successful execution and continuous improvement of clients' localization programs
- Design and optimize localization processes within Smartling's platform and client-preferred project management and content management tools, overseeing the end-to-end job lifecycle and tailoring configurations to each client's unique requirements, including effective use of AI tooling
- Solve problems independently and collaboratively, bringing a solutions-first mindset to client challenges and internal roadblocks
- Proactively drive operational excellence by identifying and implementing process improvements, documenting best practices, and leveraging automation and AI-enabled solutions to streamline workflows, enhance scalability, and improve team efficiency
This is a remote-first role based on the US East Coast. You'll thrive in a fast-paced environment, balancing operational precision with strong client relationships.
Requirements:
- At least 2-3 years of experience in localization or translation project management, ideally within a managed services or agency environment
- Solid understanding of localization file formats, content types, and CAT/TMS tooling
- Strong client management skills: comfortable leading calls, navigating difficult conversations, and representing the team externally
- Proficiency with project management and reporting tools (e.g., Jira, Asana, Google Sheets, Looker, or equivalent)
- Experience coordinating with cross-functional teams across engineering, QA, and vendor management
- Excellent organizational and time management skills, with sharp attention to detail and the ability to manage competing priorities across time zones
- Strong written and verbal communication skills
Preferred Qualifications:
- Hands-on experience with Smartling or other TMS platforms (such as Phrase, XTM, or MemoQ)
- Experience supporting enterprise or SaaS clients in an operational or customer-facing role
- Fluency or working proficiency in a second language
- Interest in language, technology, or global content strategy
