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Kin Insurance is a remote-first fintech company transforming homeowners insurance through data, technology, and customer-focused solutions. Founded in 2016, Kin serves customers across 13+ states and has been recognized as one of Forbes' Fintech 50 and a Great Place to Work.
As a Licensed Sales Manager, you will lead and develop a team of 12-14 Sales Agents in a call-center environment. You'll be responsible for hiring, coaching, and mentoring agents to achieve sales targets while fostering a collaborative, high-performance culture. Your role bridges sales operations and cross-functional teams, ensuring your agents have the tools, training, and support needed to succeed.
Key responsibilities include:
- Developing and executing strategic sales plans to meet daily, weekly, and monthly quotas
- Coaching and empowering diverse Sales Agents through thoughtful mentoring and performance management
- Analyzing team and individual agent performance data to identify coaching opportunities and celebrate wins
- Recruiting, interviewing, onboarding, and training new Sales Agents
- Collaborating with cross-functional departments to drive product improvements and sales initiatives
- Establishing productive relationships with key personnel across the organization
- Maintaining focus on customer satisfaction and agent development
You'll work Monday–Friday with assigned shifts (either 9 AM–6 PM CST or 11 AM–8 PM CST) plus a rotating Saturday shift every 4–6 weeks. Success in your first year means acclimating to Kin's systems and processes, confidently managing call-center metrics, and taking ownership of meaningful improvements that support both your team and the homeowners Kin serves.
Kin offers competitive benefits including equity (RSUs), 401(k) matching up to 4%, comprehensive medical/dental/vision, flexible PTO (typically 15–20 days annually), paid parental leave (up to 14 weeks at 100% for birthing parents), professional development budgets, and mental health support. The company is remote-first with offices in Chicago, IL and St. Petersburg, FL for collaboration.
REQUIREMENTS:
- 5+ years of sales experience with 2+ years managing Sales Agents
- Active Property and Casualty (P&C) or Personal Lines (PL) insurance license (required)
- Consistent track record of meeting and exceeding sales goals and performance metrics
- Mastery of the insurance sales process from beginning to end with ability to train and enhance internal processes
- Proficiency with sales software (CRM), reporting tools, and data-driven decision making
- Dedication to understanding agent and customer needs and delivering tailored solutions
- Ability to thrive in a fast-paced, changing environment with a positive, collaborative attitude
- Must be able to live and work full-time in one of the 41 eligible US states (or Ontario, Canada for remote technical roles)
