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Platzi is the largest technology school in the Hispanic world, serving over 5 million students and 4,000 companies. The company trains organizations and individuals in AI, Cybersecurity, English, Programming, and Leadership through online education. Platzi operates mostly remote with key offices in Bogotá, Medellín, and Mexico City.
As a Learning Solutions Consultant, you will serve as the critical bridge between Platzi Learn's capabilities and enterprise client needs. You will guide new and existing clients through their complete Platzi Learn implementation journey, from initial onboarding through achieving their contract goals.
Key responsibilities include:
- Guide clients through Platzi Learn implementation with hands-on support from onboarding to results
- Build and review AI-generated courses with a critical pedagogical eye, evaluating clip quality, content structure, clarity, and student experience
- Act as the primary point of contact between clients and internal teams, identifying friction points and communicating client feedback with context to shape product improvements
- Develop deep understanding of each client's business to translate their needs into concrete platform decisions
- Train client content teams to independently operate Platzi Learn
This role exists because as Platzi Learn scales with enterprise clients, the implementation bottleneck is critical: building courses, regenerating clips, creating simulators, prioritizing improvements with pedagogical judgment, and maintaining client relationships through contract completion.
Requirements:
- 3+ years of experience in customer success, implementation, instructional design, or learning experience design
- Proven experience in B2B SaaS or edtech environments
- Experience managing enterprise clients as primary point of contact
- Portuguese language proficiency at B2 minimum (spoken and written)
- English language proficiency at B2 minimum (spoken and written)
- Background in instructional design, pedagogy, or corporate training
- Hands-on experience with AI tools for content generation
