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Salary: CAD 133,000 - 183,000 / annual
Affirm is seeking a Manager of Technical Account Management to lead a team of Technical Account Managers (TAMs) supporting SMB merchants. In this role, you will oversee a talented team responsible for the technical success of merchants post-sale, guiding them through product integration, expansion, and optimization. You will coach and mentor experienced TAMs, establish team OKRs and goals, forecast staffing needs and recruit as necessary, and evaluate new hires on technical capabilities. You will handle escalations, provide guidance on integration solutions and troubleshooting, and serve as a technical expert to customers. A key responsibility is advocating internally for merchant priorities while working cross-functionally with Client Success, Product Management, Operations, and Merchant Care teams to ensure merchants maximize Affirm's product offerings and achieve their business objectives.
You will need at least five years of B2B customer-facing technical experience and three years as a people manager. A strong technical background in web development, REST APIs, and either a computer science degree or professional engineering experience is required. You should be an excellent relationship builder and communicator, capable of quickly building rapport with engineering customers and advocating effectively both internally and externally. Experience with e-commerce or in-store retail solutions is a bonus. This role is part of the Engineering Team and requires travel to support new markets.
