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Salary: USD 94,000 - 147,000 / annual
Braze is seeking a Lead Technical Program Manager to own and operate the Proof of Concept (POC) program for its Solutions organization. This is an individual contributor role focused on designing and operating the systems, processes, and governance that ensure every Solutions Consultant running a POC has a clear playbook, the right resources, and a structured path to technical success.
You will not manage individual customer engagements yourself. Instead, you will set the standards, cadence, and tooling for POC delivery across the team and use data to continuously improve how the program runs.
Key responsibilities include:
- Design the end-to-end POC methodology, including intake criteria, standard timelines, and exit/success criteria that Solutions Consultants use to scope and run individual POCs.
- Build and maintain the resourcing and capacity-planning model that matches POC demand to available technical talent across regions, flagging capacity gaps to leadership.
- Run the recurring intake, status, and review cadence across all active POCs, providing Sales and Solutions Consulting leadership visibility into progress and risk.
- Design the risk and escalation process the team uses to flag scope creep, resourcing gaps, and technical blockers, stepping in to unblock only the highest-risk POCs.
- Build and maintain repeatable POC playbooks, templates, and tooling for the technical team to use in the field, improving consistency and speed across regions.
- Own POC program metrics—volume, cycle time, win rate, and resourcing utilization—and report trends and recommendations to leadership.
- Partner with Product and Engineering to relay recurring POC blockers or feature gaps surfaced across engagements, and with Sales/Solutions Consulting on demand forecasting.
- Use program data to identify bottlenecks and iterate on process, staffing, and tooling to improve program-wide win rates and cycle time.
Braze is a leading customer engagement platform that empowers brands to deliver great customer experiences. The company is headquartered in New York with offices globally and has been recognized as a Leader in marketing technology, a 2025 Best Companies To Work For by U.S. News and World Report, and a 2025 Fortune Best Workplace in Technology by Great Place To Work.
Requirements:
- 5+ years in technical program management, solutions consulting operations, or a related role within B2B SaaS.
- Proven experience designing, scaling, or operating a technical program (e.g., POCs, pilots, or technical evaluations) across many simultaneous engagements—not running individual engagements yourself.
- Strong program management fundamentals: scoping, milestone tracking, resource planning, and risk management.
- Comfortable working with technical concepts (APIs, SDKs, data integrations) well enough to scope and sequence technical work, though not expected to build the solution yourself.
- Excellent stakeholder management skills; able to align Sales, Solutions Consulting, Engineering, and customer stakeholders around a shared plan.
- Strong written and verbal communication skills, with experience reporting program health to leadership.
- PMP, CSM, or equivalent program/project management certification is a plus.
