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Salary: USD 85,000 - 133,000 / annual
Braze is seeking a Lead Technical Program Manager to own and operate the Proof of Concept (POC) program for its Solutions organization. This is an individual contributor role focused on program design and operations—not managing people or running individual customer engagements, but rather building the system, processes, and governance that enable Solutions Consultants to run successful POCs at scale.
You will define the end-to-end POC methodology, including intake criteria, standard timelines, and success metrics that the Solutions team uses to scope and execute individual POCs. You'll build and maintain a resourcing and capacity-planning model that matches POC demand to available technical talent across regions, flagging gaps to leadership. You'll run the recurring intake, status, and review cadence across all active POCs, providing Sales and Solutions Consulting leadership with visibility into progress and risk without personally managing each engagement.
You'll design the risk and escalation framework the team uses to flag scope creep, resourcing gaps, and technical blockers, stepping in only to unblock the highest-risk POCs. You'll build and maintain repeatable POC playbooks, templates, and tooling for the technical team to use in the field, improving consistency and speed across regions. You'll own POC program metrics—volume, cycle time, win rate, and resourcing utilization—and report trends and recommendations to leadership.
You'll partner cross-functionally with Product and Engineering to relay recurring POC blockers or feature gaps surfaced across engagements, and with Sales/Solutions Consulting on demand forecasting. Using program data, you'll identify bottlenecks and iterate on process, staffing, and tooling to improve program-wide win rates and cycle time.
Braze is the leading customer engagement platform empowering brands to deliver great customer experiences. The company is recognized as a Leader in marketing technology, was named a 2025 Best Companies To Work For by U.S. News and World Report, and is a certified Great Place to Work® in the U.S., UK, Australia, and Singapore. Braze is headquartered in New York with offices globally including Austin, San Francisco, Chicago, London, Paris, Berlin, and others.
**Requirements:**
- 5+ years in technical program management, solutions consulting operations, or a related role within B2B SaaS
- Proven experience designing, scaling, or operating a technical program (e.g., POCs, pilots, or technical evaluations) across many simultaneous engagements—not running individual engagements yourself
- Strong program management fundamentals: scoping, milestone tracking, resource planning, and risk management
- Comfortable working with technical concepts (APIs, SDKs, data integrations) well enough to scope and sequence technical work, though not expected to build the solution yourself
- Excellent stakeholder management skills; able to align Sales, Solutions Consulting, Engineering, and customer stakeholders around a shared plan
- Strong written and verbal communication skills, with experience reporting program health to leadership
- PMP, CSM, or equivalent program/project management certification is a plus
