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Freshworks is seeking a Senior Solutions Engineer to join the Pre-Sales team in London. You will serve as the technical expert supporting the regional sales organization, working with mid-market and enterprise prospects to architect solutions, deliver product demonstrations, and provide thought leadership throughout the sales cycle.
Key responsibilities include:
- Partner with regional sales teams to convert prospects into customers
- Prepare and deliver customized technical product demonstrations at client meetings, webinars, and customer events using compelling storytelling
- Articulate Freshworks' value proposition through whiteboard presentations, slide decks, proof-of-concept management, and RFP responses
- Address complex functional and technical customer questions, perform workflow analysis, and examine integration requirements with customer infrastructure
- Gather and assess customer requirements, then communicate findings to product management
- Advocate for the Freshworks brand and actively promote solutions to prospects, customers, and partners
- Collaborate cross-functionally with sales, product management, and client services teams
- Train sales teams on Freshworks' product suite, technical capabilities, and new features
You will work in a high-energy team environment, serving as a trusted advisor to both business and technical stakeholders, with a focus on mid-market and enterprise customer segments.
Requirements:
- Native-level written and oral communication in Dutch or Swedish (required); additional European languages are advantageous
- 5+ years of relevant experience in technical solution engineering, preferably in ITIL/ITSM domain or SaaS/software product environments
- Demonstrated experience with ITSM/ITIL methodologies and cloud-based infrastructure
- Excellent senior stakeholder communication skills, including ability to engage C-level executives
- Experience managing complex sales cycles in mid-market and enterprise segments
- Strong presentation and demonstration skills with excellent listening and communication abilities
- Customer-oriented and solution-focused mindset
- Highly driven with execution focus and sense of urgency
- Thrives in collaborative, high-energy team settings
