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Immersive Labs is seeking an experienced Cyber Security Consultant to join the Customer Success team, covering the West Coast of the United States. This is a remote role requiring West Coast residency with willingness to travel to client sites in the region.
You will serve as the consistent value champion for Immersive One across the entire customer lifecycle—from pre-sales through post-sales and professional services. Unlike traditional transactional consulting, this is a long-term, embedded engagement where you become a trusted partner dedicated to each customer's cyber resilience journey.
Key responsibilities include:
- Identify and define prospective customers' technical requirements and use cases, aligning them with Immersive Labs' value proposition
- Engage C-suite executives and technical cybersecurity professionals through in-depth solution demonstrations and proof-of-concept management
- Act as a security advisor throughout the technical sales cycle, building cyber skills programs and facilitating crisis simulations
- Partner with key customers to understand and achieve their business objectives and cybersecurity initiatives
- Establish strategies and roadmaps to drive cyber workforce resilience programmatically
- Deliver routine Executive Business Reviews to C-level stakeholders
- Recommend improvements to current programs and suggest new initiatives based on cybersecurity expertise
- Drive platform adoption to maximize customer value
- Stay informed of evolving threats, trends, and emerging technologies in the cybersecurity community
- Collaborate with product, content, and engineering teams as the voice of the customer
- Support customers in operationalizing Immersive One into their cybersecurity programs sustainably
- Function as an escalation point and primary liaison between sales, product leadership, and client accounts
- Assist Customer Success Managers in delivering Executive Business Reviews with executive-level insights
You will interact across all organizational levels within customer accounts, from C-suite to individual contributors, providing trusted advisory and hands-on guidance. The role requires agility, on-the-spot thinking, and a genuine commitment to customer success as your primary priority.
