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Salary: AUD 200,000 - 0 / annual
Dragos is the global leader in xOT (extended Operational Technology) cybersecurity, protecting critical infrastructure systems—water, power, hospitals, and other essential services—from cyber threats. The company combines technology, threat intelligence, and expert services to safeguard the systems that power civilization.
As Lead Customer Success Manager for APAC, you will serve as the trusted post-sales advisor for customers throughout their journey with Dragos. You'll drive adoption, ensure satisfaction, and align Dragos solutions with customers' operational and security goals. This is a leadership role within the customer success function for the Asia-Pacific region.
Key Responsibilities:
- Serve as the primary post-sales point of contact for APAC customers
- Drive successful onboarding, implementation, and adoption of Dragos solutions
- Establish relationships and partner with customers to define success criteria and achieve measurable positive business outcomes
- Own customer success plans and conduct regular business reviews to assess value realization, promote advocacy, and identify expansion opportunities
- Manage account health and churn risk for assigned customer segments; own retention and health metrics, ensuring proactive engagement and commercial/technical risk identification to minimize churn (GDR) and increase expansion velocity (NDR)
- Maintain detailed records in Salesforce and other systems of record; develop and execute success and at-risk account recovery plans
- Collaborate with sales, technical account managers, resident engineers, and solution architects to leverage positive business outcomes and operationalize Dragos offerings
- Contribute to customer success strategy and best practices for the APAC region
The role is remote-first and part of a mission-driven, distributed team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Requirements:
The posting excerpt provided does not include a dedicated requirements section. Typical qualifications for this level would include customer success management experience, ideally in enterprise software or cybersecurity, but specific must-have skills and years of experience are not stated in the provided text.
