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ServiceNow is seeking a Senior Manager to lead a high-performing team of CRM and Industry Solution Consultants in LATAM, driving customer transformation through AI-powered solutions. This role balances strategic leadership with hands-on market engagement, requiring you to develop Solution Consultant talent into trusted advisors and future leaders while maintaining direct customer relationships.
Key Responsibilities:
- Lead and grow a team of Solution Consultants focused on CRM and Industry workflows, with emphasis on coaching and developing talent into future leaders
- Partner closely with Sales Leaders on account planning, opportunity strategy, and customer success alignment
- Engage directly with C-suite customers, presenting ServiceNow's value proposition and shaping transformational programs in-market
- Drive execution excellence by ensuring consistent, outcome-led, value-driven customer engagements
- Champion cross-functional collaboration with Product, Marketing, and Enablement teams
- Evangelize ServiceNow's technology, culture, and customer impact both externally and internally
- Operate effectively at both strategic and hands-on levels, from executive conversations to solution deep dives
ServiceNow is a global market leader with over 8,100 customers including 85% of the Fortune 500. The LATAM region represents one of the company's fastest-growing markets, and this team will be central to that momentum.
Requirements:
- Proven experience managing Solution Consulting or Presales teams in enterprise software or SaaS environments
- Strong understanding of AI, CRM, and Customer Service, ideally with background in Financial Services or Telecommunications
- Demonstrated ability to influence in matrix environments across Sales, Product, and Delivery functions
- Comfort operating at both strategic and hands-on levels
- Track record of building high-performing, collaborative teams that deliver measurable customer and business outcomes
- Exceptional storytelling, communication, and relationship-building skills
- Genuine passion for helping customers transform their business through innovation and AI-driven automation
