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Salary: USD 77,000 - 96,200 / annual
Mercury is a fintech platform providing banking and financial workflow solutions for startups and technology companies. The company is seeking a KYC Investigator to join the Ongoing Due Diligence (ODD) team, supporting compliance and risk management operations.
In this role, you will conduct thorough Know Your Customer (KYC) refresh and Enhanced Due Diligence (EDD) reviews on existing customer accounts to ensure ongoing compliance with regulatory requirements. You will work with Mercury's Business Process Outsourcing (BPO) partners to manage escalations related to Customer Identification Program (CIP), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) reviews. Key responsibilities include identifying trends and opportunities to optimize review volumes, documenting rationale for account maintenance or exit decisions, escalating potential compliance issues to management, and maintaining accurate records of all reviews conducted.
You will communicate effectively with internal stakeholders and customers throughout the review process. The role emphasizes quality control, critical thinking, and problem-solving to identify and prevent bad actors while ensuring legitimate customers are onboarded smoothly.
Ideal candidates bring a background in risk management, banking, compliance, AML (Anti-Money Laundering), fraud prevention, or regulatory affairs. You should be detail-oriented, self-motivated, and comfortable working independently in a queue-based environment while knowing when to escalate. Strong written communication skills, regulatory knowledge, and the ability to prioritize work efficiently in a fast-paced fintech environment are essential. The role values autonomy, organizational skills, and a commitment to maintaining high standards of accuracy and compliance.
About Mercury
Fintech — banking, treasury, and financial workflow platform for startups and technology companies.
