SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Foodics is a leading restaurant management ecosystem and payment technology provider founded in 2014, headquartered in Riyadh with offices across 5 countries (UAE, Egypt, Jordan, Kuwait) serving customers in over 35 countries. The company has processed over 6 billion orders and raised $170 million in the largest SaaS funding round in MENA, establishing itself as one of the most rapidly evolving SaaS companies from the region.
As a Key Account Manager, you will manage and nurture relationships with enterprise and key clients, driving revenue growth and ensuring client satisfaction. You will serve as the primary point of contact for assigned accounts, understanding their business needs and objectives to ensure successful adoption and deployment of Foodics solutions.
Key responsibilities include:
- Building and maintaining strong, long-lasting relationships with enterprise clients
- Identifying upselling and cross-selling opportunities for additional products and services
- Driving revenue growth through effective account management, negotiation, and contract renewals
- Serving as the primary advocate for key clients within the organization
- Monitoring industry trends, market dynamics, and competitor activities
- Boosting client retention through enhanced engagement and exceptional service delivery
- Gathering client feedback to inform product development and service improvements
- Monitoring key account metrics and preparing regular performance reports
- Collaborating with cross-functional teams (Sales, Onboarding, Marketing, Product Development)
- Providing guidance on product usage, troubleshooting, and best practices to maximize client ROI
- Acting as an internal voice for customers, communicating product concerns and feature requests to senior leadership
Requirements:
- Bachelor's degree in Business, Marketing, or related field (MBA preferred)
- Minimum 6+ years proven experience in key account management in F&B, SaaS, ERP, or Tech industries
- Demonstrated success in driving revenue growth and managing large enterprise accounts
- Strong communication, negotiation, and presentation skills
- Strategic thinking with ability to analyze data, identify trends, and develop actionable insights
- Customer-focused mindset with passion for delivering exceptional service
- Ability to thrive in fast-paced, dynamic environment and manage multiple priorities
- Fluency in Arabic and English
- Restaurant operations experience is a plus
