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Alan is a prevention-focused health insurance company serving 1M+ members across 40K+ companies, with €800M+ ARR. The company integrates insurance, prevention, and care into a unified platform and is expanding its Account Management team to 30+ professionals.
As a Key Account Manager, you will manage a portfolio of strategic public sector accounts (ministries and government entities) and serve as the primary relationship owner for key stakeholders. Your responsibilities include:
- Building and maintaining strong relationships with C-level stakeholders, identifying their needs and helping them achieve goals through Alan's platform
- Ensuring successful onboarding of new public sector accounts and driving employee/admin adoption of Alan's health partner positioning
- Proactively identifying dissatisfaction signals and implementing solutions
- Analyzing consumption data and presenting business reviews to customers
- Identifying and executing engagement initiatives for existing customers
- Renegotiating contracts to balance customer value with sustainable profitability
- Acting as the voice of customers in product and service evolution discussions with internal teams
You will work in a fast-paced, ownership-driven environment with talented professionals from diverse backgrounds. The team is proud of tackling complex problems and moving quickly.
The role is based in Paris, Bordeaux, Marseille, or Annecy, with flexible office arrangements including Alan's Paris HQ or sponsored co-working hubs in other locations.
REQUIREMENTS:
- Minimum 6 years of customer-facing experience with frequent C-level interactions
- Full working proficiency in French (excellent oral and written communication)
- Advanced level English proficiency
- Experience managing very large organizations and potentially unions
- Strong negotiation skills with tact and empathy
- Expertise in stakeholder engagement and relationship-building based on trust and transparency
- Analytical mindset with ability to present complex data analysis to clients
- Excellent active listening and follow-up communication skills
- Growth mindset with ability to adapt to new trends and develop deep understanding of health insurance market
- Currently based in or willing to relocate to Paris, Bordeaux, Marseille, or Annecy
NICE-TO-HAVE:
- Previous experience in insurance or benefits-related industries
- Experience with or within the public sector
