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Alan is a prevention-focused health insurance company serving 1M+ members across 40K+ companies, with €800M+ ARR. The company integrates insurance, prevention, and care into a unified platform and is expanding its Account Management team to 30+ professionals.
As a Key Account Manager, you will manage a portfolio of strategic public sector accounts (ministries and government entities), building and maintaining strong relationships with key stakeholders. Your responsibilities include:
- Develop and execute account strategies for large public sector organizations
- Conduct regular business reviews, analyzing and presenting consumption reports to customers
- Ensure successful onboarding and drive adoption of Alan's health partner positioning among employees and administrators
- Proactively identify dissatisfaction signals and implement solutions
- Renegotiate contracts to balance customer value with sustainable profitability
- Identify and execute engagement initiatives for existing customers
- Act as the voice of customers in product and service evolution discussions with internal teams
You will work in a fast-paced environment with significant ownership, collaborating with a talented and passionate team across France, Spain, Belgium, and Canada.
REQUIREMENTS:
- Minimum 6 years of customer-facing experience with frequent C-level interactions
- Full working proficiency in French (excellent oral and written communication)
- Advanced level English proficiency
- Demonstrated experience managing very large organizations and potentially union negotiations
- Strong negotiation skills with tact and empathy
- Expert-level stakeholder management and relationship building based on trust and transparency
- Advanced analytical capabilities with comfort presenting complex data analysis to clients
- Excellent active listening and follow-up communication skills
- Growth mindset with ability to adapt to new trends and develop deep health insurance market understanding
- Currently based in or willing to relocate to Paris, Bordeaux, Marseille, or Annecy
- Nice to have: prior insurance industry experience or public sector background
