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ServiceNow is seeking a Solution Sales Manager to drive market success for its CRM and industry solutions products built on the Service Management platform. This role focuses on enabling enterprise customers to execute processes with unified information across their organization.
In this position, you will oversee territory strategy and planning to improve vertical alignment, account targeting, and execution. You'll provide strategic input during account planning processes, ensuring recommendations align with ServiceNow's Now Value principles. A key responsibility is helping customers envision the value of digital transformation by partnering with the account team, customers, and partners to develop comprehensive strategies.
You will collaborate with Solution Consultants and Specialist Solution Consultants on capability roadmaps, providing feedback and alignment based on the engagement model. Coaching is a core part of the role—you'll develop Account Executives, ADRs, and ACEs with foundational specialty solution knowledge to identify opportunities and manage sales cycles effectively. You'll customize your time allocation to meet territory and account team needs while celebrating team successes.
The role requires 30-50% travel. ServiceNow offers flexible work personas depending on the nature of work and assigned location.
**Requirements:**
- 7+ years of experience with return on investment analysis of specialty solutions
- Experience as an Account Executive or in alternative sales/customer service roles
- Understanding of business sales processes
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, AI-driven insights, or exploring AI's potential impact)
- Willingness to travel 30-50%
