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Airwallex is a unified payments and financial platform serving over 250,000 global businesses. As IT Operations Site Lead for Singapore, you'll own all IT operations and reliability for the Singapore office while providing regional support to Southeast Asia (Malaysia, Vietnam, Indonesia). This is a hands-on, technical role requiring 5 days per week in-office presence.
You'll serve as the primary on-site IT contact and escalation point, managing site operations to world-class standards. Responsibilities include providing technical support across macOS, Windows, and major SaaS applications; hardware troubleshooting and diagnostics; AV support for meeting rooms and events; running new hire IT onboarding; managing vendors and inventory logistics; and coordinating with workplace, infosec, and people ops teams on office buildouts and vendor evaluation.
You'll mentor junior IT team members in the region, manage service providers and contractors, write clear technical documentation, provide executive support, and drive continuous process improvements. The role requires strong autonomous operation, excellent written and verbal English communication, and ability to thrive in a startup environment managing ambiguity across multiple concurrent projects.
Minimum qualifications include demonstrated strong communication skills, site management or IT site lead experience (ideally as primary owner of a regional/remote office), people management or tech lead background, and ability to operate independently with good judgment. Technical troubleshooting expertise on both Windows and Apple hardware is essential. You'll leverage AI to work more efficiently and drive workflow improvements.
