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Swarm Aero, a Series A aerospace company building autonomous swarming UAVs and command & control software, is seeking an IT Operations Specialist to own the day-to-day technology experience for employees while building toward a Systems Administrator role as the company scales.
You will work hands-on across Microsoft 365, Entra ID, endpoint management, identity, hardware, networking, security, and cloud infrastructure. This role bridges frontline IT support with systems administration, giving you the opportunity to progressively take on more complex infrastructure responsibilities while working directly with experienced Systems Administrators and the Head of IT.
Key responsibilities include: managing the IT support queue and resolving employee issues; administering users, groups, licenses, shared mailboxes, distribution lists, and Microsoft 365 resources; performing day-to-day Entra ID administration; supporting and troubleshooting Exchange Online, Teams, SharePoint, and OneDrive; managing user and group-based access to company resources; troubleshooting account access, MFA, authentication, permissions, and licensing issues; supporting employee onboarding and offboarding; provisioning, deploying, configuring, and maintaining employee laptops and IT hardware; managing hardware and software lifecycle processes; troubleshooting cross-system issues; documenting solutions and procedures; identifying automation opportunities; and progressively taking on advanced responsibilities in Intune, Conditional Access, enterprise applications, SSO/SCIM provisioning, privileged access, identity and access management, networking, cloud infrastructure, security and compliance, and automation.
Swarm Aero emphasizes that IT is not just about keeping laptops running—technology, security, and infrastructure directly enable engineers and operators to build and deploy autonomous aircraft. You'll work in a fast-moving environment where your decisions have real impact and you can take ownership early.
The company was founded by experienced aerospace professionals from Scaled Composites, Airbus, Archer Aviation, Blue Origin, and Boom Supersonic, and has created and exited multiple startups and negotiated defense deals worth billions of dollars.
REQUIREMENTS:
- 2–4 years of professional experience in IT support, desktop support, IT operations, endpoint administration, or similar role
- Hands-on professional experience administering Microsoft 365 in a business environment
- Comfortable administering: Microsoft 365 Admin Center, Entra ID / Azure AD, Exchange Online, Teams, SharePoint, OneDrive, Microsoft 365 licensing, shared mailboxes and shared resources, MFA and basic authentication troubleshooting
- Strong Windows troubleshooting skills
- Experience provisioning, deploying, and supporting business laptops and employee hardware
- Some experience with Intune, another MDM platform, Active Directory, or endpoint-management tooling
- Ability to troubleshoot beyond the immediate user symptom and determine whether an issue involves the endpoint, identity, application, permissions, or network
- Basic understanding of DNS, DHCP, IP addressing, Wi-Fi, VPNs, and general networking
- Strong organizational skills and ability to independently manage an active support queue
- Strong written and verbal communication skills
- Ability to create clear technical documentation and repeatable processes
- Willingness to handle both hands-on employee support and increasingly complex systems work
- Curious, ownership-oriented mindset and ability to learn quickly in a fast-moving environment
- U.S. citizenship, lawful permanent residency, or eligible to obtain required authorizations from the U.S. Department of State (ITAR requirement)
PREFERRED QUALIFICATIONS:
- Microsoft Intune, Windows Autopilot, Jamf Pro, PowerShell, application packaging and deployment, AWS / AWS GovCloud, GCC High, Juniper Mist, CMMC / NIST 800-171, Linux, SAML / SSO / SCIM, GitLab, Infrastructure as Code, or engineering applications such as Siemens NX, Teamcenter, MATLAB, Cameo, or similar platforms
