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Kin Insurance is seeking an IT Analyst to own Tier 2 helpdesk operations and lead IT onboarding/offboarding processes across the organization. This is a growth-oriented role that bridges hands-on technical support with process improvement and team mentorship.
Key responsibilities include managing Tier 2 escalations from Jr. Analysts, running IT orientation for new hires, provisioning/deprovisioning access across Okta, Google Workspace, Slack, and BetterCloud, and maintaining device records via Jira Assets and JumpCloud. You'll also manage Chicago office operations including A/V systems, security badge access, and serve as the frontline for security policy enforcement.
The role emphasizes documentation (Confluence runbooks), process improvement, and mentoring junior analysts. You'll identify friction points in IT operations and own improvement projects, leveraging AI tools like Claude for efficiency.
Required: 2+ years IT experience including Tier 2 support in remote-first environments, proficiency with macOS and Windows, hands-on administration of Google Workspace/Slack/Okta/JumpCloud/BetterCloud, ticketing system fluency (Jira Service Management), and experience or strong aptitude with AI tools. You must be able to provide in-office support in Chicago at least one week per month.
Success metrics include moving the helpdesk toward 90-95% SLA attainment, building fluency with core systems by month 6, contributing to documented process improvements by month 12, and providing effective mentorship to junior staff. Kin is a profitable, venture-backed fintech focused on homeowners insurance, founded in 2016, recognized as a Forbes Fintech 50 company and Great Place to Work certified.
