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Multiverse is Europe's first EdTech double unicorn, valued at $2.1bn following a $70m strategic funding round in April 2026. The company partners with 1,500+ organizations to deliver upskilling apprenticeships in AI, data, and tech skills, with learners driving $2bn+ ROI for employers.
As Internal Communications Manager, you will own Multiverse's internal narrative and messaging framework, ensuring it evolves with the business. You'll serve as trusted advisor to the CEO and executive team during a critical scaling phase, with 800+ employees across the organization.
Key responsibilities include:
- Develop and maintain the canonical messaging framework that defines who Multiverse is, what it does, and why it matters
- Produce strategic internal communications content: briefing materials ahead of regulatory decisions, product launches, and policy developments; internal FAQs and ambassador resources; editorial ownership of All Hands meetings including theme, narrative, content commissioning, and speaker preparation
- Partner with the People team on cultural moments to ensure coherent, on-brand messaging
- Own and optimize internal channels (Slack, intranet, email newsletters), determining content placement, frequency, and format with built-in measurement
- Build a measurement framework to assess internal comms effectiveness—tracking whether people feel informed, understand strategy, and can articulate the narrative—with quarterly reporting to the Director of Communications
You will thrive at the intersection of data, product, and external communications, translating customer ROI evidence, learner outcomes, and operational metrics into compelling narratives every employee can understand and champion.
Requirements:
- Hands-on experience leading internal communications in fast-moving, complex organizations, with proven ownership of narrative, channels, and leadership communications
- Strong writing and editing skills; ability to sharpen leadership messages, town hall scripts, and sensitive change announcements
- Ability to translate data into story and help colleagues articulate business performance
- Fluency with AI tools, balanced with rigorous human judgment
- Operational expertise with Slack, intranet, and email platforms
- Ability to draft sensitive communications under pressure and provide honest counsel to leadership on tone and timing
- Comfort working with senior leaders and earning trust quickly
- Experience using All Hands and leadership communications as strategic alignment levers
- Belief in Multiverse's mission to equip workers for the AI era
