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PayJoy is a purpose-driven credit provider serving underserved customers in emerging markets, helping them achieve financial stability through patented secured credit technology, point-of-sale financing, and card offerings. The company serves over 18 million customers and leverages machine learning, data science, and anti-fraud AI to drive growth.
As an Inside Sales Representative, you will serve as a strategic and technical consultant to customers and partners, ensuring they maximize value from the PayJoy platform. You will act as the focal point for customer success, unlocking solutions with agility, delighting customers daily, and identifying account growth opportunities.
Key Responsibilities:
- Manage an active customer portfolio, ensuring satisfaction and success
- Bridge customer needs with technical support, resolving issues end-to-end
- Onboard new partners, ensuring they correctly adopt platform tools
- Maintain daily CRM records with interactions, feedback, and negotiation status
- Conduct follow-up meetings to encourage platform adoption and convert interest into sales
- Work toward volume and quality service targets
Requirements:
- Portfolio Management: Experience with retention metrics (Churn, Health Score)
- CRM Proficiency: Data entry and analysis skills; Zoho CRM experience is a plus
- Negotiation Skills: Focus on upselling to existing customers and reengaging inactive accounts
- Basic English: Reading and comprehension of technical manuals and internal global communications (higher proficiency is a plus)
- Technical Support: Ability to triage technical issues before escalating to other teams
