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Aspire is a financial operating system for global founders, combining banking, software, and automation into a single platform. The company serves over 50,000 startups and growing businesses worldwide, backed by Y Combinator, Peak XV, and Lightspeed.
In this Inside Sales Representative role, you will be the trusted advocate for businesses acquired through partner ecosystems and self-serve channels. Your responsibilities include:
- Champion customer success by ensuring acquired businesses achieve their goals and maximize ROI
- Drive exceptional customer experiences by partnering across departments to remove friction and solve challenges
- Amplify the customer voice by capturing insights and translating them into actionable feedback for leadership and product strategy
- Unlock growth opportunities through consultative selling, deeply understanding customer needs and presenting solutions that drive measurable value and expansion revenue
- Own customer relationships by maintaining detailed records of interactions and pipeline progress, delivering transparent data-driven insights for forecasting
- Deliver white-glove support by responding with speed and expertise to customer needs, troubleshooting complex issues, and building relationships that turn customers into advocates
You will work in a hybrid arrangement with a high-calibre team of ex-founders, operators, and sales leaders who will push you to grow. The company offers competitive base salary with monthly/quarterly incentive plans, uncapped flexible annual leave, and wellness benefits.
REQUIREMENTS:
- 3-5 years of experience in sales, account management, or other client-facing roles
- Fluent in Mandarin Chinese with ability to communicate seamlessly with Chinese-speaking customers
- Comfortable engaging with Chinese clients; familiarity with China's business culture, regulatory environment, or fintech market is a plus
- Self-directed builder who creates structure from ambiguity and takes ownership of outcomes
- Genuine excitement about the evolving fintech and financial services landscape
- Inherently curious and customer-obsessed, with genuine care for solving problems beyond the surface
