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Viva.com is Europe's first Tech Bank for businesses, operating as a pan-European critical infrastructure platform serving 31 countries. The company offers omnichannel payment acceptance, deposit accounts, card issuing, and financing solutions for businesses of all sizes. Viva.com pioneered Tap on Any Device technology, enabling payment acceptance on any Android device or iPhone while connecting to major international and domestic card schemes and alternative payment methods across Europe.
As an Inside Sales Executive, you will manage unassigned merchants in Greece, supporting their onboarding, addressing inquiries, processing orders, and delivering tailored solutions to drive sales and customer satisfaction. Your responsibilities include managing the Greek unassigned merchant base, assisting new merchants through self-onboarding, answering product and service questions, identifying customer needs and closing sales deals, offering customized solutions to high-value clients, processing orders accurately, conducting cross-sell/upsell/win-back campaigns, providing liaison support for existing merchants on support issues, and handling grievances to protect the company's reputation.
The role emphasizes working alongside AI-enhanced tools and leveraging technology to improve efficiency and customer interactions. You will use CRM software, telephone systems, and AI-driven insights to support your sales activities and customer engagement.
REQUIREMENTS:
- Good knowledge of relevant computer programs (e.g., CRM software), telephone systems, and willingness to work with AI-enhanced tools
- Ability to learn about products and services and explain them to prospects using digital resources and AI-driven insights
- Openness to AI in customer support with a mindset for learning evolving technologies
- Outstanding negotiation skills with ability to resolve issues and address complaints, supported by AI-driven customer interaction data
- Excellent communication and interpersonal skills
- Excellent knowledge of English
- Previous experience in aftersales or account management (considered a plus)
- Bachelor's degree (considered a plus)
