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Fintual is building a new AFP (pension fund administrator) in Chile with modern technology from day one. This role bridges deep pension operations expertise with software engineering to design and validate robust systems for managing the full lifecycle of AFP accounts.
You will be the operational specialist and internal reference for the seven account types managed by an AFP, with mastery of the specific rules governing each. Your core mission is to translate complex regulatory and operational requirements into clear, actionable specifications that the engineering team can build against—not just what regulations say on paper, but how these processes actually work in practice.
Key responsibilities:
- Supervise account lifecycle processes in real time: account creation, deposits, withdrawals, fund interactions, quota issuance/settlement, and regulatory reporting
- Serve as the go-to expert on all seven AFP account types, their sub-accounts, accounting entries, auxiliary records, governing rules, and generated reports
- Document operational workflows, edge cases, and critical business rules to enable reliable software development
- Collaborate directly with the engineering team on system design, validation, and testing of modern AFP operations platforms
- Monitor regulatory changes, propose improvements and automations, and identify operational risks in new developments with preventive controls based on industry experience
- Define functional test cases and acceptance criteria for operational modules as they are released
- Participate in industry operational forums and support interactions with Chile's Superintendencia de Pensiones on operational matters
- Drive continuous improvement by translating regulatory complexity into practical, implementable solutions
This is a foundational team role where your operational expertise is a key pillar of project success. You'll work in a multidisciplinary environment with genuine flexibility and the opportunity to reshape how AFP operations work in Chile.
REQUIREMENTS:
Essential:
- Minimum 3 years of direct, hands-on experience working in AFP operations in Chile
- Deep, practical knowledge of the account types an AFP member can hold
- Daily experience with pension management systems used by Chilean AFPs
- Demonstrated ability to map and document complex processes with clarity, structure, and precision
- Strong affinity for technology tools and genuine willingness to work closely with software engineering teams
Desirable:
- Experience with AFP.net (Sonda) or other core pension industry systems
- Current knowledge of Chilean regulatory framework (DL 3.500, Ley 21.735, Superintendencia de Pensiones compendium and circulars)
- Prior experience in AFP data migration projects, new module implementations, or operational system improvements
- Familiarity with agile methodologies (Scrum, Kanban) or prior experience embedded in software development teams
