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Salary: USD 144,000 - 216,000 / annual
Klaviyo is seeking an Industry Advisor for Hospitality to accelerate expansion in Hotels & Travel and Entertainment & Recreation segments. This highly visible, cross-functional role sits at the intersection of industry expertise, value consulting, and go-to-market execution, acting as a trusted executive-level resource in hospitality prospect conversations to drive opportunity progression and closed-won ARR.
You will work closely with Account Executives and Solutions Engineers, collaborating across Product, Product Marketing, Customer Success, Partnerships, and Enablement to operationalize customer insights into a compelling, repeatable, and scalable hospitality motion. You'll operate at both the deal and systems level, supporting high-impact opportunities while identifying patterns that scale across the field.
Key responsibilities include:
**Executive Advisory & Verticalized Deal Support:** Partner with sales teams to advance hospitality opportunities using vertical-specific positioning and real-world use cases. Join strategic sales calls to build buyer confidence and navigate complex objections around data, integrations, and organizational change. Develop direct relationships with high-potential prospects and industry influencers. Translate winning patterns from discovery through close into repeatable playbooks that improve win rates.
**Value Consulting & Executive Translation:** Translate Klaviyo's platform into business outcomes for CMOs, CDOs, and CEOs. Build business cases for platform value creation and revenue impact. Champion value-led selling for hospitality, bringing ROI conversations into the opportunity cycle early. Define economic buyer KPIs and feed hospitality-specific value benchmarks back to internal teams.
**Thought Leadership, Field Intelligence & Product Feedback:** Synthesize insights from customer conversations and market research into actionable guidance for sellers. Own a recurring Hospitality Field Intelligence memo carrying customer needs and competitive gaps to Product and Product Marketing. Collaborate on hospitality-specific messaging and GTM motions. Represent Klaviyo at industry events, executive forums, and customer advisory boards. Serve as feedback loop between field and Product/Engineering on customer needs and competitive gaps.
You bring deep applied experience in hospitality marketing with credibility to advise colleagues and customers. You're experienced presenting to executive stakeholders and translating platform capabilities into business outcomes. You excel at cross-functional collaboration, influencing without authority, and bringing structure to ambiguity. You're a natural teacher and strategist dedicated to growing the hospitality motion.
**Requirements:**
- 7-10+ years of hospitality marketing experience (in-house, agency, or tech platform)
- An additional 1-3 years of B2B SaaS experience in cross-functional roles touching Sales (preferred but not required)
- Familiarity with hospitality ecosystem platforms such as Oracle Opera, Guesty, Mews, Cloudbeds, Mindbody, and Zenoti
- Excellent communication and presentation skills
- Ability to work cross-functionally and influence without authority
- Strategic thinking with vision for vertical growth
