SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
AlayaCare is a fast-growing SaaS company transforming home healthcare with a cloud-based platform used by care providers globally. The company has 600+ employees across Canada, the US, Australia, and Brazil.
The Implementation Specialist role is customer-facing and reports to the Senior Professional Services Consultant. You will support the successful delivery and execution of professional services-led implementations for large and enterprise customers in the U.S. market, working alongside other Implementation Specialists and Senior Implementation Specialists.
Key responsibilities include:
- Support project requirements gathering, workflow design, configuration, reporting, testing, and user training
- Participate in planning and execution of customer training programs
- Configure the AlayaCare platform based on defined business requirements
- Action risk and issue mitigation plans developed by Consultants and Project Managers
- Maintain project timelines and budgets through strong execution and follow-through
- Produce clear, accurate documentation and communication
- Partner with internal teams and customers to support successful launches for large and enterprise accounts
- Own high-quality project documentation as a key deliverable
You should bring 1–3 years of experience in a customer-facing, project delivery, or implementation-related role. The ideal candidate demonstrates leadership and adaptability, with willingness to take ownership of challenging tasks. Strong problem-solving, communication, and storytelling skills are essential. You must be able to multi-task, stay organized, meet deadlines, and collaborate effectively with diverse individuals to build strong relationships.
AlayaCare offers equity in a well-funded, scaling company; comprehensive health benefits including telemedicine; parental leave top-up; flexible vacation; and a promote-from-within culture emphasizing transparency, feedback, and mentorship.
