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Salary: USD 70,000 - 115,000 / annual
Steelhead Technologies is building a cloud-based ERP platform purpose-built for job shops in manufacturing—powder coaters, platers, anodizers, heat treaters, and fabricators. The Implementation/Deployment Leader serves as the primary point of contact for customers, guiding manufacturers through the full deployment lifecycle from initial configuration to go-live and beyond.
In this role, you will work directly with customers to understand their business and operational goals from both production and administrative perspectives, then implement and configure Steelhead to meet their specific needs. You will train customer teams at all levels—from ownership to plant floor—ensuring they can effectively use the platform. You are responsible for meeting and exceeding target ARR per month as set by deployment management, balancing time-to-value with deployment quality so customers feel the product's impact quickly while maintaining long-term satisfaction.
You will respond promptly to customer communications across phone, email, text, and support tickets, providing critical technical knowledge and support. Building strong relationships with customer contacts is essential; you will create advocates for Steelhead by generating trust and credibility at multiple organizational levels. You will also work cross-functionally with Engineering to provide product feedback and inform feature development.
This role offers exposure to diverse manufacturing operations and industries, expanding your skillset in project management, communication, and customer success. You will gain deep insight into how different businesses operate—from ownership and management to production and front-office teams. The role provides long-term growth opportunities for motivated individuals.
Travel is required, typically 25–50% of the time, to visit customer sites.
QUALIFICATIONS:
- 3+ years of professional, full-time experience at a metal finisher or other manufacturer with ERP/MES experience, OR
- Bachelor's degree and 2+ years of professional, full-time experience in manufacturing, OR
- Bachelor's degree in a technical field (e.g., mechanical engineering) with GPA of 3.5 or above, or 2+ years of professional, full-time working experience
- Personal and professional profile aligned with Steelhead's core values (Customer Obsession, Relentless Curiosity, Integrity, Ownership, Conviction)
- Ability to travel to customer sites (25–50% of time)
PREFERRED QUALIFICATIONS:
- AI fluency in work and/or personal use
- SaaS or tech experience
