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ProcessOut, a payment orchestration platform acquired by Checkout.com in 2020, is seeking an Implementation Engineer to join the Merchant Experience team in Paris. You will play a critical role in helping customers successfully implement ProcessOut's payment infrastructure, ensuring smooth go-live experiences, and maintaining strong customer relationships.
In this hybrid role (3 days/week in office), you will provide technical support to merchants during implementation, manage their integration projects, and answer technical questions related to configuration, debugging, documentation, testing, and go-live support. You will manage integration-related incidents through investigation, troubleshooting, escalation, and resolution. You'll partner internally with account managers, technical support, and engineering teams to resolve issues during customer trials and post-implementation phases. You'll also interact with Product and Engineering teams to identify improvement opportunities, advise management on project statuses and risks, multitask across multiple customer projects, and maintain merchant-facing documentation.
ProcessOut processes millions of transactions daily for merchants including Glovo, Bolt, Sainsbury's, Dott, and Rakuten. The company operates across 20 offices on six continents, with Checkout.com headquartered in London.
REQUIREMENTS:
- In-depth technical knowledge of SaaS companies, web services, APIs, web applications, mobile apps, and IT infrastructure
- Native-level French or English communication skills with strong business acumen
- Ability to read and analyze server and application logs and debug errors
- Strong experience with REST HTTP APIs
- Strong experience in project management and ideally customer onboarding
- Ability to investigate and solve complex technical problems
BONUS QUALIFICATIONS:
- Prior experience in a similar role at a tech company
- Experience in the online payments industry
- Prior customer service experience in a merchant-facing role
- Advanced data analytics skills with proficiency in sophisticated tools
- Experience with JavaScript for designing and building application scripts
- Ability to read and understand application code (Golang)
