SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 140,000 - 170,000 / annual
Clarium is an AI-powered healthcare supply chain platform that helps hospitals optimize operations and reduce waste. The company has raised $43M in funding and is trusted by leading health systems including Yale New Haven Health, Stanford, Geisinger, and Kaiser Permanente.
As Implementation Director, you will own end-to-end delivery for a portfolio of enterprise health system accounts, from contract signature through go-live and handoff to Customer Success. You will personally manage your own account portfolio, split by account rather than by segment or product line.
Key responsibilities include:
- Owning the full implementation lifecycle for enterprise health system accounts: kickoff, technical integration coordination, workflow configuration, training, go-live, user adoption, and success evaluation
- Building and maintaining implementation project plans, timelines, and risk registers for each active account, proactively identifying and mitigating delivery risk
- Coordinating cross-functionally with Product, Engineering, Sales, and Customer Experience to keep commitments realistic and delivery on track (without formal authority over these teams)
- Managing executive, user, and clinical stakeholder relationships during implementation (CIO, supply chain VP, CFO, project sponsors), including status reporting and escalation management
- Making scope and timeline tradeoff decisions when projects hit constraints—deciding what is removed, what remains, and what gets escalated
- Owning action plans and internal communication for custom scopes of work that differ from core products
- Ensuring clean handoff to the Customer Success Manager so the account operates smoothly in steady-state
You will work in a fully remote environment with a NYC co-working space available, alongside a distributed team across multiple time zones. The role offers unlimited PTO, top-tier health/vision/dental benefits, 401K, and equity (ISOs proportionate to salary).
REQUIREMENTS:
- 4–8+ years in implementation, professional services, or technical onboarding, with meaningful time in healthcare, health system, or complex enterprise SaaS environments
- Direct, hands-on ownership of enterprise-scale rollouts with multiple stakeholders and real technical complexity
- Working fluency with health system IT and clinical operations—EHR/EMR integration exposure (Epic, Oracle Health/Cerner), HL7/FHIR, file exchanges, and understanding of how hospital IT and clinical governance operate
- Track record of building structure where none existed—implementation plans, risk frameworks, status reporting—with the ability to build aspects of Clarium's playbook and make them repeatable
